Cancellation Policy

This Cancellation Policy explains when an order placed on vikastoolmart.com can be cancelled, by you or by us, and what happens to your payment. Please read it together with our Shipping Policy and Return & Refund Policy.

1. Cancellation by the Customer

Once an order has been placed, it cannot be cancelled, modified or exchanged. Orders move into picking and packing almost immediately, and stock is committed to you as soon as the order is confirmed. Please review your order details — product, model, variant, quantity, address and contact number — carefully before completing your purchase.

Requests Before Dispatch

If you need to withdraw an order, you may send a cancellation request by email to online@vikastoolmart.com or on WhatsApp at +91 93612 23456, quoting your order number, within 3 hours of placing the order. Such requests are considered at our sole discretion and only where the order has not already been packed, invoiced or handed over to a logistics partner. A request being sent within this window does not guarantee cancellation. We will confirm to you whether the cancellation was successful.

Once an order has been dispatched, it cannot be cancelled under any circumstances. If the product is eligible, you may instead raise a return under our Return & Refund Policy.

Correcting Your Address Instead of Cancelling

If the problem is a wrong or incomplete delivery address rather than the order itself, contact us within 3 hours of placing your order with your order number and the correct address. We will confirm whether the address change was successful. See our Shipping Policy for details.

2. Orders That Cannot Be Cancelled

  • Orders already packed, invoiced or handed over to a courier or transport operator.
  • Made-to-order, specially procured or specially imported items, and products marked non-cancellable on the product page.
  • Bulk, institutional, dealer or project orders placed against a specific requirement.
  • Orders where the finance or EMI facility has already been disbursed and processed by the financier.

3. Cancellation by Vikas Tool Mart

We reserve the right to cancel an order, in whole or in part, before or after acceptance. Your order may be cancelled and refunded where:

  • The delivery address is undeliverable, incomplete, incorrect, or the destination PIN code is not serviceable.
  • The product is out of stock or has been discontinued after the order was placed.
  • There is an error in the price, specification, image or description of a product listed on our website.
  • Payment could not be verified, was reversed, or was flagged by our payment provider.
  • The order fails our order-verification checks, or we are unable to reach you on the contact details provided.
  • We suspect fraudulent, abusive or resale-in-breach activity, or a breach of our Terms & Conditions.
  • Quantity limits per customer, per household or per offer have been exceeded.
  • Delivery is prevented by circumstances beyond our reasonable control, including regulatory restrictions, natural events, strikes or transport disruption.

If we cancel your order, we will contact you as soon as possible by email at online@vikastoolmart.com or on WhatsApp at +91 93612 23456, and refund the amount paid for the cancelled items in full.

4. Failed Delivery and Return to Origin

Where a shipment is returned to us undelivered — because of an incorrect or incomplete address, the recipient being unavailable across the carrier’s delivery attempts, refusal to accept without a valid reason, or non-collection from a transport or parcel office within the allowed period — the order is treated as cancelled on return.

In these cases the product value is refunded, but outward freight, return freight, and any demurrage, godown rent or storage charges levied by the transport operator may be deducted from the refund. Where a consignment was refused because it arrived damaged, no such deduction is made and the claim is handled under our Return & Refund Policy.

5. Refunds on Cancellation

  • Refunds are initiated within 2 working days of the cancellation being confirmed.
  • Once initiated, the amount typically reaches the original payment method within 5–10 working days, depending on your bank, card issuer or payment provider.
  • Refunds are made only to the original payment method. We do not refund to a different account, card or UPI ID.
  • Where only part of an order is cancelled, only the value of the cancelled items is refunded. Shipping charges are refunded only where the whole order is cancelled before dispatch, or where the cancellation was made by us.
  • Any discount, coupon or promotional benefit applied to a cancelled order lapses with the order and is not re-issued unless we state otherwise.

EMI and Bajaj Finance Orders

For orders funded through Bajaj Finance EMI or any other EMI facility, cancellation and refund are routed through the financier. Loan cancellation, reversal of EMIs already debited, and the treatment of processing fees, interest and other charges already levied are governed by the financier’s own terms and conditions. Processing fees or interest charged by the financier are not refundable by Vikas Tool Mart. Timelines for such refunds depend on the financier.

6. Payment Deducted but Order Not Placed

If an amount was debited but no order was created, the transaction has usually failed at the gateway and is auto-reversed by your bank within 5–7 working days. If it has not been reversed after that period, contact us with the transaction reference, date, amount and payment method, and we will take it up with our payment provider.

7. Grievance Redressal

If you are not satisfied with how a cancellation or refund has been handled, you may escalate to our Grievance Officer:


Email: online@vikastoolmart.com
Phone: +91 93612 23456
Address: 36, Krishna Chetti Street, Near Sathy Road, Erode – 638001, Tamil Nadu, India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

8. Contact Us

VIKAS TOOL MART
INGCO Experience Center — C1197
36, Krishna Chetti Street, Near Sathy Road,
Erode – 638001, Tamil Nadu, India

Online Orders: +91 93612 23456 (also WhatsApp)
Service & Spares: +91 93614 60005
Email: online@vikastoolmart.com
Website: vikastoolmart.com