Shipping policy

Last updated: 17 August 2026

This Shipping & Delivery Policy explains how Vikas Tool Mart (“we”, “us”, “our”) processes, dispatches and delivers orders placed on vikastoolmart.com. By placing an order with us, you agree to the terms set out below.

1. Where We Ship

We currently ship within India only. We do not accept or deliver international orders at this time.

Orders are dispatched from our warehouse in Erode, Tamil Nadu, India. We also operate the INGCO Experience Center (C1197) in Erode, an INGCO Direct Company Store, where showroom pickup is available.

2. Order Processing & Dispatch

  • Orders are normally processed and dispatched within 1–2 working days of successful payment and order verification.
  • No dispatch is processed on Sundays or on public and festival holidays observed at our warehouse.
  • Orders placed after our daily cut-off, on a Sunday, or on a holiday are taken up on the next working day.
  • Orders paid through EMI (including Bajaj Finance EMI) are dispatched only after the finance approval and order verification are fully completed.
  • Where an order contains multiple items, we may ship them in separate consignments, at no additional cost to you.

3. Logistics Partners

We use a mix of courier, parcel and surface-transport services so that both small tools and heavy machines reach you safely. Depending on the order, we may use:

  • Showroom Pickup
  • Lorry Service / Surface Transport
  • Parcel Office Services
  • Indian Railway Parcel
  • India Post
  • Blue Dart
  • E-Kart
  • ST Courier
  • Other private courier and transport services

The logistics partner for your order is selected by us and may vary depending on the destination, product size, weight, value and delivery requirement. We are unable to guarantee delivery through a specific carrier requested by the customer.

4. Shipping Charges

  • Applicable GST and other statutory taxes are already included in the product price displayed on our website. There are no additional customs duties or import taxes for orders delivered within India.
  • Shipping charges are separate and are calculated at checkout based on the product’s weight, volume, packaging requirement and delivery location.
  • Heavy, oversized or high-volume items may attract higher freight charges due to the transport mode required.
  • Free shipping, where offered, applies only to orders that meet the stated conditions of that offer.
  • Octroi, entry tax, local unloading charges, godown handling charges, door-delivery charges levied by a transport operator, or any similar local levy at the destination are payable by the customer, where applicable.

5. Estimated Delivery Timelines

The timelines below are indicative estimates only, counted from the date of dispatch and not from the date of order. They are not guaranteed delivery dates.

Destination Indicative time after dispatch
Erode and nearby districts 1–3 working days
Rest of Tamil Nadu 2–4 working days
South India (Karnataka, Kerala, Andhra Pradesh, Telangana, Puducherry) 3–6 working days
Rest of India 5–10 working days
North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep and remote PIN codes 7–14 working days
Heavy or oversized goods sent by lorry, transport or railway parcel 5–15 working days, subject to the transport operator’s schedule

Actual delivery time depends on the shipping address, destination serviceability, product availability and the delivery schedule of the selected logistics partner.

6. Heavy, Bulky and Transport-Delivered Consignments

Large machines and heavy consignments are often moved by lorry service, parcel office or railway parcel rather than by door-delivery courier. For such consignments:

  • Delivery is completed at the nearest transport godown, parcel office or railway parcel office serving your address, unless door delivery has been separately agreed and paid for.
  • We will share the transport operator’s details, consignment/LR number and contact information so you can arrange collection.
  • Collection, local cartage, unloading and lifting at the destination are the customer’s responsibility and at the customer’s cost.
  • Consignments must be collected within the free storage period allowed by the transport operator. Demurrage, godown rent or storage charges arising from delayed collection are payable by the customer.

7. Tracking Your Order

  • Once dispatched, you can track your order from My Account → My Orders on our website.
  • Tracking details are also shared by email and/or WhatsApp.
  • Tracking information can occasionally take time to update because of delays at a local logistics hub or other operational reasons. A tracking page that has not moved for a day or two does not necessarily mean the consignment is stuck.
  • If tracking has not updated for an extended period, contact us and we will follow up with the carrier on your behalf.

“Confirm Delivery”

After your order has been shipped, a “Confirm Delivery” button appears in your account. Once you have received your package, please go to My Account → My Orders and click Confirm Delivery to acknowledge receipt. If you click it accidentally before the package arrives, it does not affect the actual delivery of your order.

8. Checking Your Parcel on Arrival

Please inspect the outer packaging before you accept the consignment.

  • If the packaging is torn, wet, re-taped, crushed or otherwise tampered with, do not accept the consignment, or accept it only after the delivery person records the damage on the delivery sheet or POD.
  • We strongly recommend recording a continuous, unedited unboxing video starting before the parcel is opened. This is the primary supporting evidence for any damage or missing-item claim. Full requirements are set out in our Return & Refund Policy.
  • Retain all original packaging, boxes and packing material until any issue is fully resolved.

9. Changing Your Shipping Address

If you have entered a wrong shipping address, or need to change it, contact us within 3 hours of placing your order:

Please quote your order number and the correct, complete address. We will confirm whether the change was successful. Address changes cannot be made once the order has been handed over to the logistics partner.

10. Delivery Delays

Delivery may be delayed for reasons including courier and transport holidays, local transportation issues, weather conditions, strikes or bandhs, regional restrictions, route diversions, unforeseen emergencies and other circumstances beyond our reasonable control. We will keep you informed and follow up with the carrier, but we are not liable for delays caused by such events.

11. Unsuccessful Delivery, Refusal and Return to Origin

A shipment may fail to deliver where the address is incorrect, incomplete or undeliverable, the recipient is unavailable across the carrier’s delivery attempts, the recipient refuses the consignment without a valid reason, or the destination PIN code is not serviceable.

  • Where a shipment cannot be delivered, we will attempt to contact you by email at online@vikastoolmart.com or by WhatsApp on +91 93612 23456.
  • If the consignment is returned to us undelivered, we will process a refund in line with our Cancellation Policy.
  • Where the failed delivery is due to an incorrect address supplied by the customer, refusal without valid reason, or repeated unavailability, the outward and return freight charges may be deducted from the refund.
  • Re-dispatch of a returned consignment is treated as a fresh shipment and attracts fresh shipping charges.

12. Showroom Pickup

Where showroom pickup is selected or agreed, orders can be collected from the INGCO Experience Center, Erode, during working hours, after you receive confirmation that the order is ready. Please carry your order number and a valid photo ID. Pickup orders are held for 7 days from the ready-for-pickup notification.

13. Product Availability

All orders are subject to stock availability. If a product becomes unavailable after your order is placed, we will contact you to offer an alternative, a partial dispatch or a full refund of the affected item, as set out in our Cancellation Policy.

14. Contact Us

VIKAS TOOL MART
INGCO Experience Center — C1197
36, Krishna Chetti Street, Near Sathy Road,
Erode – 638001, Tamil Nadu, India

Online Orders: +91 93612 23456 (also WhatsApp)
Service & Spares: +91 93614 60005
Email: online@vikastoolmart.com
Website: vikastoolmart.com

Please read this policy together with our Return & Refund Policy, Cancellation Policy and Terms & Conditions.