Help Center

At present, we use Showroom Pickup, Lorry Service, Parcel Office, Indian Railway Parcel, India Post, Blue Dart, E-Kart, ST Courier, Private Courier Service, and other transport services. The logistics partner may vary depending on the destination, product size, weight, and delivery requirements.

Our warehouse is located in Erode, Tamil Nadu, India. We also operate the INGCO Experience Center in Erode, an INGCO Direct Company Store.

Please refer to our Shipping Policy for details regarding shipping charges.

Estimated delivery time depends on the shipping address, destination, product availability, and the delivery schedule of the selected logistics partner. Please refer to our Shipping Policy for more details.

We normally ship orders within 1–2 working days after purchase. No shipping is processed on Sundays. Shipping may be unsuccessful due to an incorrect or undeliverable address, product availability issues, or other logistics-related reasons. If this happens, we will contact you through online@vikastoolmart.com or WhatsApp at +91 93612 23456.

Delivery may be delayed due to courier holidays, local transportation issues, weather conditions, unforeseen emergencies, or other circumstances beyond our control.

Tracking information may sometimes take time to update due to delays at the local logistics hub or other unforeseen circumstances. For assistance, please contact us at online@vikastoolmart.com or through WhatsApp at+91 93612 23456.

You can track your order by going to My Account → My Orderon our website.

After your order has been shipped, the“Confi rm Delivery”button will appear in your account. Once you have received the package successfully, please go toMy Account → My Orderand click“Confi rm Delivery”to confi rm receipt of your order.If you accidentally confi rm delivery before receiving the package, it will not affect the actual delivery of your order.

We currently accept the following online payment methods: Debit Card Credit Card International Cards Net Banking Digital Wallets / UPI Online payments are securely processed through our authorised payment gateway.

If your payment fails, please check common issues such as security or session timeouts by logging out and logging back in via Homepage → My Account before trying again, or verify that your billing address matches the address registered with your bank and all entered card or payment details are correct. If your bank declines the payment, contact them directly to request assistance. For potential network, browser, or technical issues, try using a different web browser, clear your browser cache and cookies after logging out, switch devices, or try toggling between the mobile and desktop versions of the site. If the issue remains unresolved after trying these steps, please reach out to VIKAS TOOL MART Customer Support via email at online@vikastoolmart.com or through WhatsApp at +91 93612 23456 using the icon on our website.

Please go to My Account → My Orders to view your order details. If you still cannot find your order, please contact us at online@vikastoolmart.com, or click the WhatsApp icon on the right side of the website to contact us via WhatsApp (+91 9361223456).

All applicable GST and taxes are included in the displayed product price, and there are no additional customs duties or taxes for orders delivered within India. However, shipping charges may apply depending on the product and delivery location. Please refer to our Shipping Policy for details.

For purchases made through Vikas Tool Mart, applicable 100%GST and other statutory taxes are charged as per Indian tax regulations. The applicable tax amount will be reflected in your invoice.

Please refer to our Refund & Return Policy for complete details and assistance.

Please contact us at online@vikastoolmart.com, or click the WhatsApp icon on the right side of our website to contact us via WhatsApp (+91 93612 23456).

Please contact us at online@vikastoolmart.com, or click the WhatsApp icon on the right side of our website to contact us via WhatsApp for assistance (+91 93612 23456).

Please read our Refund & Return Policy carefully and contact us as instructed. For damage or missing-item claims, a continuous, unedited unboxing video is strongly recommended.

To process any claim for damage or missing items, please record a continuous, unedited unboxing video starting before the parcel is opened, ensuring the shipping label, parcel, and outer packaging condition are clearly visible. The video must capture the complete opening of the parcel and product box, continuing without any cuts, edits, pauses, or joined clips until the product and all included accessories have been thoroughly checked, as cut or edited videos may not be accepted as valid evidence. Please retain all original packaging, boxes, and packing materials until your issue is fully resolved; note that the unboxing video serves as supporting evidence only, and all claims remain subject to our Refund & Return Policy. Additionally, if your order is cancelled and refunded—which can occur if a delivery address is undeliverable or a product is out of stock—our team will notify you promptly via email at online@vikastoolmart.com or through WhatsApp at +91 93612 23456.