Refund policy

At Vikas Tool Mart we want you to receive the right tool, in the right condition, for the job you bought it for. This Return & Refund Policy explains when a product can be returned, how to raise a claim, and how refunds are processed for orders placed on vikastoolmart.com.

1. 7-Day Return Window

You may raise a return request within 7 days from the date of delivery. Requests raised after this window cannot be accepted as returns, but may still be eligible for support under the manufacturer’s warranty (see Section 8).

For claims involving transit damage, missing items or a wrong product, please notify us within 48 hours of delivery so that we can take the matter up with the logistics partner in time.

2. What Can Be Returned

A return request is accepted where:

  • The product was damaged in transit.
  • The product is defective or not working on arrival.
  • You received the wrong product, wrong model or wrong variant.
  • Items or accessories listed with the product are missing from the box.
  • Change of mind — accepted only where the product is completely unused, unopened and in its original sealed packaging, with all tags, manuals, accessories and the invoice intact. Return shipping for change-of-mind returns is at the customer’s cost, and the original shipping charge is not refunded.

3. What Cannot Be Returned

  • Products that have been used, operated, installed, fitted, modified or serviced, other than a reasonable first inspection.
  • Products damaged by misuse, overloading, incorrect voltage, poor maintenance, unauthorised repair or normal wear and tear.
  • Consumables and wear parts that have been used — including drill bits, cutting and grinding discs, blades, abrasives, batteries that have been charged and used, and similar items.
  • Products returned without their original packaging, box, serial-number label, model tag, manual, accessories or invoice.
  • Products where the serial number or model tag has been removed, tampered with or made illegible.
  • Items marked non-returnable, clearance, final sale, made-to-order or specially procured on the product page.
  • Free items, gifts and promotional products supplied with an order, when returned on their own.
  • Claims raised after the 7-day return window.

4. Unboxing Video — Important

For any damage or missing-item claim, a continuous, unedited unboxing video is required as supporting evidence. Please:

  • Start recording before you open the parcel.
  • Clearly show the parcel, the shipping label and the condition of the outer packaging.
  • Record the complete opening of the parcel and of the product box.
  • Continue recording until the product and all accessories have been checked.
  • Keep the video continuous — no cuts, edits, pauses or joined clips. Cut or edited videos may not be accepted as valid supporting evidence.
  • Keep all original packaging, boxes and packing material until the issue is fully resolved.

The unboxing video is supporting evidence only. All claims remain subject to this Return & Refund Policy and to verification by our team and, where applicable, by the logistics partner.

5. How to Raise a Return Request

  1. Contact us within the applicable window by email at online@vikastoolmart.com or on WhatsApp at +91 93612 23456 (or use the WhatsApp icon on our website).
  2. Share the details: your order number, product model, the reason for return, clear photographs of the product and packaging, and the continuous unboxing video where the claim relates to damage or missing items.
  3. Verification: our team reviews the claim and may ask for additional photographs, a short video of the fault, or the serial number.
  4. Approval: if approved, we will confirm the return method — reverse pickup, drop-off at a courier or transport office, or return to our Erode warehouse — and share a return reference.
  5. Pack and return: return the product in its original packaging with all accessories, manuals and the invoice, packed well enough to survive the return journey.
  6. Inspection: once received, the product is inspected at our warehouse. We will inform you of the outcome and process the refund or replacement accordingly.

Please do not ship any product back to us before your return has been approved and a return reference issued. Unapproved returns may be refused.

6. Who Pays Return Shipping

  • Our error — transit damage, a defective product, a wrong item, or missing accessories: we bear the return shipping cost.
  • Change of mind or a return that is not attributable to us: the customer bears the return shipping cost, and the original outbound shipping charge is not refunded.
  • Reverse pickup is subject to courier serviceability at your PIN code. Where reverse pickup is unavailable, you may be asked to send the product by an agreed carrier, and the agreed freight cost will be reimbursed where we are bearing it.

7. Replacement or Refund

Where a return is approved, resolution is offered as a replacement of the same product, subject to stock, or a refund. Where the same product is unavailable, we will offer an alternative of equivalent value or a refund.

Refund Timelines

  • Refunds are initiated within 2 working days of the returned product passing inspection, or of a cancelled order being confirmed.
  • Once initiated, the amount typically reaches the original payment method within 5–10 working days, depending on your bank, card issuer or payment provider.
  • Refunds are always made to the original payment method. We do not refund to a different account, card or UPI ID.
  • For Bajaj Finance EMI and other EMI purchases, the refund is routed through the financier. Cancellation of the loan, reversal of EMIs already debited, and any processing or interest charges already levied are governed by the financier’s terms. Interest or processing fees charged by the financier are not refundable by us.
  • Where a refund is approved for a partial return, only the value of the returned item is refunded.

Deductions That May Apply

  • Return freight, where the customer bears it under Section 6.
  • Outward and return freight, where a shipment failed because of an incorrect address, refusal without valid reason, or repeated unavailability.
  • The value of missing accessories, manuals, packaging or free/promotional items not returned.
  • A reasonable deduction where the product is returned in a condition worse than delivered, other than through our fault.

8. After 7 Days — Warranty & Service

Once the 7-day return window has passed, a product that develops a fault is handled as a warranty and service matter, not as a return.

  • INGCO products carry the manufacturer’s warranty applicable to that model. Warranty terms, coverage and duration are set by the manufacturer.
  • Warranty does not cover consumables, wear parts, accessories, or damage from misuse, overloading, incorrect voltage, lack of maintenance, or unauthorised repair.
  • Vikas Tool Mart facilitates service and genuine spare-parts support. Contact Service & Spares at +91 93614 60005 or online@vikastoolmart.com.
  • Please provide your invoice or order number, product model number, serial number, purchase date and a brief description of the issue. Photos or a short video help us respond faster.
  • Courier, transportation and handling charges for sending a product for service or receiving it back may be payable by the customer, depending on the service requirement. Any applicable charges are communicated to you before we proceed.

9. Order Cancelled and Refunded by Us

We may cancel and refund an order where the delivery address is undeliverable, the product is out of stock, or for the other reasons set out in our Cancellation Policy. In such cases we contact you by email at online@vikastoolmart.com or on WhatsApp at +91 93612 23456 as soon as possible, and refund in line with Section 7.

10. Need Help Using the Tool?

If a product seems not to work as expected, it is often a setting, an accessory fitment or a usage question rather than a defect. Before raising a return, contact us at online@vikastoolmart.com or on WhatsApp at +91 93612 23456 — our team will guide you on correct use, and this does not affect your return window while the query is open.

11. Grievance Redressal

If you are not satisfied with the handling of a return or refund, you may escalate to our Grievance Officer:

Email: online@vikastoolmart.com
Phone: +91 93612 23456
Address: 36, Krishna Chetti Street, Near Sathy Road, Erode – 638001, Tamil Nadu, India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

12. Contact Us

VIKAS TOOL MART
INGCO Experience Center — C1197
36, Krishna Chetti Street, Near Sathy Road,
Erode – 638001, Tamil Nadu, India

Online Orders: +91 93612 23456 (also WhatsApp)
Service & Spares: +91 93614 60005
Email: online@vikastoolmart.com
Website: vikastoolmart.com